The service was terrible. We arrived at the New York airport store on time to pick up the car, but they didn't reserve the car as per the booking terms. We had to wait for other people to return their cars. When questioned why they didn't honor the contract, they blamed the third party, which is QEEQ, and said we just had to wait. They couldn't even tell us how long we would need to wait, or offered us the option not to rent. We waited at the New York airport store for over 4 hours before getting a car. The kids were so tired they fell asleep on the floor. The car they gave us was not the model we had reserved. After much arguing, we finally got the right model. No one assisted us with inspecting the car or taking it. It was a terrible car rental experience. We will never rent from Budget again.
“Booking easy. Good price. Car provided by Budget fine - but had some existing faults.”
About Budget:8.0/10
Car drivable but had faults (cruise control and collision warning inoperative and warning lights on). Were not advised of existing damage to bodywork. Car had 90,000 on clock so not a new vehicle. Counter staff and return staff very pleasant and efficient.
Arriving at JFK Airport in New York around 3 AM, there weren't too many people renting cars, about six or seven. I waited in line for about half an hour, completed the formalities by around 4 AM, and then had to wait more than twenty minutes to get the car, wasting my precious two hours.
Very good. Although I rented the car late and didn't manage to get a Hertz car, the Budget car was also very nice, almost new. The paperwork was processed quickly, very satisfied!
About QEEQ:10.0/10
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