The customer service was not familiar with the procedures. They insisted that a translated driver's license was not acceptable and required an international driver's permit. Even when their colleague informed them that the translation was valid, they continued to insist it was not. Finally, their colleague had to explain the situation to the supervisor. After talking to the supervisor, they still emphasized to me that I must use an international driver's permit next time. Not sure if this is an issue with communication between the rental platform and Alamo or if the Alamo staff is just too incompetent. I am not satisfied with this rental experience!
The car exceeded my expectation, however they mentioned that I NEEDED to contract the SLP insurance, so I got a little confused about the contract.
Inspite that factor Alamo is an excelent company with new vehicles.
About QEEQ:8.0/10
The QEEQ experience was perfect, everything very clear.
Recibí el auto que reserve, cumplió con todas mis expectativas, una camioneta prácticamente nueva, no tuve problemas para recibirla, no tuve insistencia el mostrador ofreciéndome seguros adicionales.
Como no manejo muy bien el inglés, tuve un pequeño inconveniente en el momento de firmar el contrato de alquiler, pero al final se resolvió sin problemas.
About QEEQ:10.0/10
Muy buen servicio, muy clara y precisa la información respecto al vehículo y la compañía que lo rentó.
Recibí mensajes antes, durante y después del alquiler, respecto a todo el proceso de renta en general.
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