Rented a car in Salt Lake City, a female employee at the rental counter helped us finish the paperwork within a few minutes.

Not bad. Although the model we booked was unavailable, they gave us a Malibu instead, which was a bit small. But the car was still good, just not great for uphill driving. Returning the car was extremely easy.

Car rental procedures are simple and quick, and the return process is straightforward.

Salt Lake City Airport wasn't crowded; Alamo had relatively more people, unlike Hertz which had none. Overall, the efficiency was decent—waiting in line and picking up the car took about half an hour.

There weren't many people in the store, so there was no queue. The service from the staff was quite standard. They asked if I wanted to buy additional insurance, and after I answered 'No,' they didn't press further. The car was the same model as the one I reserved, not very new but well-maintained, and it performed well throughout the trip. The whole process was very smooth.