Hertz MUENCHEN MAIN RR STN Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Rebecca Eleanor

Germany

Reviewed: Tue, Jun 16, 2015

About Hertz: 10.0 /10

Great, even though I didn't get the Mercedes C I booked, they upgraded me to a Volvo V40. It was excellent, very fuel-efficient. I filled up once for 800 km and drove for thousands of kilometers without spending much. The car was new and the built-in GPS was very handy. I recommend renting a car with a GPS to everyone. As for the domestic navigation devices, forget about them. I brought one and never used it, and now I have to deal with returning it.

Hertz

Munich

Germany

1 days rental

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I had purchased full insurance from Zuzuche, and Zuzuche had informed Hertz about this. However, Hertz still added full insurance costing over $300 without asking me, which is about two-thirds of the total cost for my 11-day rental. In addition, they charged more than $60 for 'store service fee' and over $60 for VAT, totaling $479. I have not received any breakdown from Hertz for these charges. I only learned about these charges by inquiring with Zuzuche. Six months ago, I rented a car from Thrifty through Zuzuche, and there were no such issues; I received the bill immediately after returning the car. Hertz is an internationally known company, yet they are so deceptive and non-transparent. I hope to get an explanation from Hertz.