Overall service was satisfactory, the usage instructions were explained very clearly.

No waiting

Comparing makes a difference. The car I rented from European last time was handled very efficiently, and both pick-up and drop-off were super convenient. However, with Avis, the guy at the counter was on the phone for a long time before finally assisting us, and then it took ages with the paperwork. Returning the car was a big hassle too at the airport. We got lost, ended up in a paid parking lot and lost 40 NOK, all while rushing to catch a flight! The Avis office is very small and difficult to find, and even an Avis employee's sister, who is a taxi driver, couldn't help us locate it. Avis was very irresponsible in this regard.

Very Attentive Service

Our experience at the AVIS car rental at Stavanger Airport in Norway was extremely unpleasant! AVIS's malicious deceit and lack of integrity were infuriating!! We initially rented two station wagons through the Zuzuche platform: one was a manual Passat station wagon and the other was an automatic Audi A6 station wagon, both for a week with a different drop-off location. However, when picking up the cars, we were told that there was no Audi A6 available. They offered us a Golf station wagon instead, without a price reduction, and argued that the trunks of both cars are the same size, assuring us that it would be fine. Of course, we were unhappy because it couldn't fit our luggage and they are clearly not in the same category! Attempts to swap to an Audi A6 in the next city also failed. We sought help from Zuzuche, and their experienced customer service suggested we ask the AVIS staff to write and photograph a statement that they couldn’t provide a car of the same category. Suddenly, the AVIS staff said they could provide a station wagon of the same category after all!!!! It was extremely frustrating and had already wasted over an hour of our time! Furthermore, after returning home, we found that the rental charges were 3000 Norwegian Kroner more than the original rental order! As of this review, Zuzuche is still actively coordinating, with no resolution yet. The service and integrity of a big car rental company like AVIS are very disappointing!! We will not be using them again!