Several car rental companies in Europe are actually quite good. Their locations are easy to find, and returning the car is very convenient. The downside is that there are many renters, so you might have to wait in a long line, but this is the same everywhere.
The service attitude was very poor. I don’t know if it was because I am Chinese or Asian, but the staff spoke to me in a very sharp and raised voice. The rental hall was quiet, and everyone’s eyes were on me. Did I say something inappropriate? I just asked why I was told I would be charged for a full tank of gas when I was supposed to return it with a full tank. After answering impatiently, they didn’t stop and continued to complain loudly about why I needed so long to read the contract. Is it such a waste of time if I check the contract for five minutes? How else would I know if there are problems? Do you really need to attract everyone's attention?
I arrived early, but the first Italian staff member refused to give me the car. I had to queue again at the scheduled time and got the car from another staff member.
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