FLORENCE CAR RENTAL REVIEWS

Needs to stay open later in the evening to cover late arrivals.

R.A.S

Let's talk about the car return experience first.

Un está bloqueado el Depósito en mi tarjeta de crédito luego de 3 dias

The only issue was the staff in the parking lot not understanding how the vehicle operated

Excellent

Extremely satisfied

Waited an age to get seen and then the agent stated they did not have the three child booster seats I’d ordered. She was wholly unhelpful and I had to be very forceful and insistent before she reluctantly managed to procure the child seats. On return the company have fraudulently tried to pin damages on me for defects that existed at the time of pick-up. Fortunately, I took photos before driving off but that hasn’t stopped them withholding my cash for the trumped-up “damage”. Disgraceful and illegal behaviour from what I had previously thought were a reputable organisatio.

Great service. Would use again (but not to book a Europcar vehicle).

Very convenient

Satisfied

Terrible experience

The staff has a good attitude.

Overall satisfied

Overall satisfied

The car we picked up was different from the one we booked.

Fairly satisfied

It was okay, but there were long lines for picking up and returning the car, which was inconvenient. Improve efficiency.

This rental company seems to be a local Italian company, and their prices are cheaper compared to other rental companies. The pickup and drop-off locations are near the big companies' locations. However, the car pickup point is not at the store, and you need to take a shuttle bus which takes some time. You don't have to pick up the car with a full tank of gas or return it with one. The car inspection is also quite fast.

Pretty good, thumbs up!

The car provided was very poor, and they charged 380 euros on the card. They gave a particularly dirty microcar that couldn't fit two suitcases.

The vehicle was in very poor condition, full of scratches. Make sure to take photos as evidence. The service was also bad, especially at the pick-up location where the staff were very rude.