Waited an age to get seen and then the agent stated they did not have the three child booster seats I’d ordered. She was wholly unhelpful and I had to be very forceful and insistent before she reluctantly managed to procure the child seats.
On return the company have fraudulently tried to pin damages on me for defects that existed at the time of pick-up. Fortunately, I took photos before driving off but that hasn’t stopped them withholding my cash for the trumped-up “damage”. Disgraceful and illegal behaviour from what I had previously thought were a reputable organisatio.
About QEEQ:10.0/10
Great service. Would use again (but not to book a Europcar vehicle).
Overall, pretty good. The car provided was a Ford Kuga hybrid, drove 700 kilometers, fuel consumption estimated at 6 liters per 100 kilometers. However, shortly after picking up the car, a low tire pressure warning for the front right tire popped up, though the actual readings matched the other tires. The warning light also turned on, which made me worry there might be issues when returning the car. Fortunately, nothing was mentioned afterward.
The wait was quite long, both for queuing and receiving the car. The first car provided had no air conditioning, but the staff member kindly helped me exchange it for another one. The car wasn't given with a full tank, only about three-quarters full, so I returned it with the same level. However, it was hard to control the exact amount when refueling, and I ended up adding more fuel than needed.
The vehicle was in very poor condition, full of scratches. Make sure to take photos as evidence. The service was also bad, especially at the pick-up location where the staff were very rude.
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