The pick-up and drop-off process was relatively fast.

There were quite a few people in line, but there were multiple counters, so it only took us 5 minutes. The rental process was handled by an African American gentleman, who was polite and efficient. Very satisfactory service.

This time we took an 11-day self-drive trip in the western U.S. and chose Alamo. The price was definitely the most affordable. Overall, the car was in good condition and we had no breakdowns! They will recommend some model upgrades and insurance services, but it is entirely up to you whether to choose them. Returning the car was also convenient and quick. Be prepared that the specified brand and model in the same category might not be available. We were lucky to get the Chrysler 200 we reserved, and it was the only one available. If it wasn't, we would have had to choose the Jetta (known as Sagitar in China). If you plan to upgrade the model on-site, it will definitely be more expensive than booking through QEEQ, so it's best to choose a satisfactory model group in advance. Compared to costs for accommodation and food, car rental in the U.S. is very cheap. Renting a bicycle in San Francisco costs $35 a day, without insurance and tax.

Highly recommend Alamo! When you exit SFO airport, take the escalator on the left or right side and hop on the shuttle train directly to the rental counter, very convenient. We added $5 per day for roadside assistance. It was secured with a credit card, and in about 10 minutes, we went to the parking lot to get the car. The key was inside the car, just ensure you have your driver's license and contract ready, as you'll need it to leave. On the second day in San Francisco, our car window got smashed near the Palace of Fine Arts. We reported it to the police, then drove to Union Square to try to change the car, but we were told we had to go back to the airport. The car change process was quick and hassle-free, and it was free. We got a new car with only 2400 miles on it, which was even better than the one we had before. Great service! We returned the car at LAX, drove straight to the parking lot, and it took about 3 minutes to inspect. Then, a shuttle bus took us to our hotel. This rental company is awesome, and we will choose Alamo again in the future!

All good. Great service overall.