It took almost over an hour to get the car because such vehicles are rented less frequently and are kept in the main lot. Also, QEEQ's data is not prioritized by HERTZ, so the reserved vehicle was not transferred to the rental counter area.
las filas para recoger auto en HERTZ eran demasiado grandes, más de 25 personas esperando y solamente 2 personas en mostrador, deberían de tener más gente para hacer el proceso más rápido
The person on the counter was extremely rude. He also advised us that we hadn’t booked premium insurance when we had, and we had paid for it. When I requested and showed him proof he just shrugged his shoulders and said there’s nothing he could do and that we weren’t covered unless we paid more money. Also we have been charged more than the receipt
“Great. Just one thing. Don’t show me a picture of a convertible and get my hopes up. Didn’t happen.”
About Hertz:9.7/10
We had an initial problem in convincing them that we should be reimbursed for having to buy a new tire when we had a flat the first day, but they came through in the end and reimbursed us a month later.
About QEEQ:10.0/10
Easy rental experience. Really liked being able to book car insurances in advance when renting.
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