1. The pickup address in the order was a hotel, and it took us a long time to find a very small HERTZ desk with a sign directing us to the storefront on the next street.
2. Since my scheduled pickup time was 2:30 PM and I actually arrived around 5:30 PM, the staff seemed annoyed as they were getting ready to leave.
3. For some reason, I reserved a Ford Focus but was given a Nissan Versa. Don't tell me it's the same category. Since HERTZ was already closed and I needed to drive off, I just accepted it.
Very convenient. Initially, they only asked for the online order printout and then requested the return slip, but there was no need for a translated driver's license. The staff were very friendly. I mentioned that I needed a car with a USB port, and they patiently searched the system for several minutes to find one. The vehicle was brand new, having only driven about 300 miles. Picking up the car was also very convenient, right in the hotel's garage.
The car was booked for 9am. When we arrived there was a long lineup of people waiting to pickup their car. When we finally got to the counter, the lady said it was going to be another 2 hours before we could have the car. We had people waiting at multiple locations and a long drive ahead that we wanted to reach before dark. So we went out of our way to rearrange transportation to bring everyone to the Hertz location, at additional expense to us. Then the car was ready after approximately an hour which meant trying to find people mid transportation to the pick-up location. After getting the keys to the car, we were told that we needed to walk multiple blocks to get our car with our luggage and a member of our team with walking issues. Not impressed.
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