Booked to pick up the car at 9 AM, arrived at the counter at 9:30 and was told no cars were available, had to wait for an hour. At 10:30, there were still issues, and I didn't get the car until 11. It took an extra hour and a half in total, very frustrating.

Picked up the car from Hertz at Union Square in San Francisco at 19:00 local time on the 19th. We scouted the location a day before, so it was quite smooth. The pickup spot is on the first floor of the Westin at Union Square, on the right-hand side at a small counter. Waited for an hour to pick up the car. They offered us a free upgrade to a larger vehicle, but we declined as we were not comfortable driving a much bigger car. The counter attendant's attitude was indifferent, probably because our English wasn't fluent enough. Without asking, she issued us a bill that included various extras, but QEEQ's customer service helped us cancel the unnecessary insurance costs promptly.

1. The pickup address in the order was a hotel, and it took us a long time to find a very small HERTZ desk with a sign directing us to the storefront on the next street. 2. Since my scheduled pickup time was 2:30 PM and I actually arrived around 5:30 PM, the staff seemed annoyed as they were getting ready to leave. 3. For some reason, I reserved a Ford Focus but was given a Nissan Versa. Don't tell me it's the same category. Since HERTZ was already closed and I needed to drive off, I just accepted it.

Very convenient. Initially, they only asked for the online order printout and then requested the return slip, but there was no need for a translated driver's license. The staff were very friendly. I mentioned that I needed a car with a USB port, and they patiently searched the system for several minutes to find one. The vehicle was brand new, having only driven about 300 miles. Picking up the car was also very convenient, right in the hotel's garage.

car boot space was large and vehicle was spacious, although vehicle exterior appears abit old. pick up location could be abit clearer (e.g. hertz rental booth inside the hotel)