good except for service needed more reps to speed up pickup

2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

Wait was long at counter. Voluninous paperwork!

Very good.

Was not happy with front counter lady she was rude and did not care how she inconvenienced us and offered no solutions to problem

Great website will definitely use again

The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful

The car was great. Staff was friendly. However, they are woefully understaffed!! One agent and 11 people in line in front of us. Then a 2nd agent came on. Finally, after about an hour, there were 3 agents. It was our turn, but then there were issues with their credit card scanning equipment and we, as long as another couple, were told our cards were declined. Eventually they did go through by swiping instead of chip reader. There is no reason to wait an hour in line to pick up a rental car.