Terribly long wait, especially when I pre-paid for the vehicle. They charged me for a car seat that I did not want. Customer service by phone took nearly 4 hours. Price may be low but service and wait is not worth it.
The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful
I thought saving a 100 dollars on car rental for a week would be worthwhile I arrived for a 10:30 pick-up in Phoenix. The counter was located outside. It was 35 degrees. The line was took over two hours. I arrived at my destination at 3:00 a.m. It was cold, no one on the staff came and suggested the line move to indoors or gave explanation for the long wait -- it was TERRIBLE. The car turned out to be fine (to my delight) but could never trust using Fox again...and have made that known P
We waited 2 hours to pick up a car.Considering that we had booked online, the process was excessive. When ball that was completed, we waited another 20 minutes to receive the car. WE WOULD NOT RENT WITH THEM EVER AGAIN.
“if the waiting time is less, it would have been a good experience.”
About FOX RENT A CAR:7.3/10
waited more an hour to get the car.
About QEEQ:10.0/10
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Customer Service
Less than expected.
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