Overall, it was efficient. However, they did try to upsell at pickup. I booked a Mercedes but was told I needed to pay extra for an upgrade, otherwise I'd get an Audi. They also repeatedly mentioned insurance and fuel. To get the car quicker, I agreed to their fuel option.
“100% recommend - just didn't like the insurance excess worry.”
About Alamo:10.0/10
The car was lovely and the staff were really helpful at Exeter - making sure I was familiar with the key features. They advised where I can drop off at Heathrow and went through the 'paperwork' on the iPad. I didn't like the £2,000 excess on insurance which I was offered on the spot to take there and then - as the cost was almost as much as the daily hire cost - but waived it. That made the experience much more stressful - particularly in London - and I was grateful to drop the car back without a hitch.
About QEEQ:10.0/10
The platform was brilliant and I got a very good price - which I was delighted with. I was taking my parents up to London from Dartmouth (83 and 85) and they very much enjoyed it. We came back in my car - which is lovely but not quite as lovely as the car we hired :)
The toll free number said it was okay to pick up the car 30 mins earlier... But the folks at the counter didn't release the car a minute sooner than booking time.
About QEEQ:10.0/10
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