Except for some difficulties finding the pickup location, everything else was great

Great company and the car was good. The only issue is the lack of transparency in the charges. I rented the car for an additional two days on-site, returning it on April 14. On the 16th, the originally reserved amount was charged. The extra two days were charged through two separate transactions the following month (one for over 600 USD and a refund of over 500 USD). Additionally, there was a 100 EUR prepayment on June 3. I don't understand why. Such arbitrary preauthorization abuse raises concerns about customer protection.

We had a car accident during our rental period, and because the car was damaged, we couldn't continue our journey. Caro sent a new car from Germany to a rural area in France, 1000 kilometers away, within a day. Their dedication is commendable. We were deeply moved and highly appreciate Caro's people-centric approach. We also recognize that all the cars provided by this rental company are new Benz models, which is excellent!!! The only downside is that the airport does not have a fixed pickup point, making it harder to find.

After arriving at Munich Airport, you need to call them to get picked up and taken to the rental office. The meeting point was a bit hard to find, which was somewhat troublesome. We inspected the car carefully during pickup and noticed many small scratches that were not previously recorded by the rental company. Not sure if it was due to staff negligence or if they simply didn't care. The car was good, a new diesel Opel with automatic transmission, equipped with an English GPS and smart control system that even alerted us to traffic jams ahead. The interior had no strange smells.

Caro is not at the airport, you have to wait for their staff at the McDonald's next to T2. There's a gas station next to their office, which is very convenient. The Germans are very meticulous in their work. We rented two cars, and they handled the paperwork for one car before starting on the other, so we waited a long time, but the instructions were very thorough. We reserved a C5, but got a brand new Opel with only 4100 km on it, featuring auto start-stop and lane assist. These features are very important for driving in Germany. The car also has radar systems at the front and back. The condition and performance of the car were excellent, and it had a 6-speed manual transmission.