It was not clear Ace was part of Goldcar.
Felt completely mislead, that we had booked a car for a certain price, but when we got there we had to either put down a deposit over €1000 on a credit card (that we couldn’t do) or pay insurance of over €120.
We were told by the rude desk staff that it was in the small print and we should read them better.
It was mis- selling and we will never use you again. I actually want compensation as I’m so angry and it ruined our trip.
The wait to pick up the car was rediculously long, especially in a warm airport with 2 young children. Counter staff were quite rude and once we realised car was far too small, we weren't able to upgrade. Wait for return was also quite lengthy.
About QEEQ:10.0/10
Booking was smooth and easy to include all waivers.
The car worked fine but was very heavily damaged (large dents and almost every panel was scratched or gouged) and only a 1.4 petrol so a bit under powered for a car the size I had requested.
“Beware of the 1200€ for deposit, taken immediately on your credit card”
About ACE:8.7/10
I didn't know that ACE was part of the Goldcar group, which I had experienced before and didn't want to experience again
the booking site Easyrentcars did not show that
I thought that ACE was a totally different car rental company, but then it works the same as Goldcar, a low cost company which I personnally will not recommend or use again for my needs
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Customer Service
Terrible.
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