“Easy and straight forward but surprised at deposit amount”
About ACE:9.7/10
We were happy with our hire car but did feel surprised to find out about the £1500 deposit payment which although was on the fine print did still come as a surprise.
The wait to pick up the car was rediculously long, especially in a warm airport with 2 young children. Counter staff were quite rude and once we realised car was far too small, we weren't able to upgrade. Wait for return was also quite lengthy.
About QEEQ:10.0/10
Booking was smooth and easy to include all waivers.
Not use again simply because on picking car up, we were told that we were not covered for anything on car unless we paid €188 for their insurance. I had paid extra when booking the car for initially for coverage. They told me at counter it doesn’t count and we would be charged for anything wrong on return of car. We opted not to take it but puts an amount of anxiety on you during by whole holiday.
About QEEQ:8.0/10
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Customer Service
Disappointing staff availability to check car on return
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