The airport office was very welcoming, the service was decent.

The staff are very patient and meticulous, they record all the old damages on the car during pickup and do the same during return. However, make sure you test the car thoroughly yourself. The wipers on the car I rented weren't working well, which is a concern during Thailand's rainy summer. Fortunately, the rental company noticed the issue with the wipers during return and didn't make a fuss. Also, since Thai people don't speak English very well, it's best to have a real-time Chinese-Thai translation app.

Very friendly staff; as soon as we got our luggage, we saw the car waiting for us. Very convenient.

Returning the car at the same location is very convenient, just at the domestic arrival exit. The car is parked nearby, and the process of handing over and inspecting the car is very quick.

The car rental counter was easy to find, as the airport is quite small. The local customer service staff were very patient, even though my English isn't very good and their heavy accent made communication harder. In the end, I understood all the details clearly.