Both QEEQ and the car rental company provided excellent service. Their patient explanations and tips were very helpful, and they actively helped me arrange my trip and solve many problems. Thank you.
This company is not good. If you book a car through Zuzuche, buying full insurance at pickup will be one-third more expensive than booking directly with the car company. They don't allow you to use your own toll tag and instead make you use theirs, which comes with a high management fee.
The customer service staff were very friendly and explained everything in detail. However, East Coast Rentals is not a big company and doesn't allow direct pickups at the airport, requiring a shuttle, which is a bit inconvenient.
The car was ready when we arrived & was a Hyundai I30 in spotless condition. There was no discrimination regarding age, relating to extra costs for insurance. Emma the lady who handed the car over was friendly & informative & was a joy to deal with. Would certainly use East Coast again if visiting Queensland.
“It was a very hurried experience I never wanted insurance but got charge for it anyway”
About East Coast Car Rentals:6.7/10
Lyn on the counter was very pleasant but in a terrible rush as there were so many people there nothing was explained properly to rushed
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