Took the company's shuttle in the rental car area. The process was simple, and returning the car was convenient by setting up the GPS. Free upgrade to an SUV.
Alamo in Honolulu is huge, the staff is very nice, and the responsibilities are clearly divided: front desk handles paperwork, parking lot handles car delivery, and there's an exit registration for car inspection. However, I was not satisfied this time because the front desk secretly upgraded the luxury model. Since it was still within the full-size SUV category I originally booked, I didn't notice. Moreover, the contract indicated an upgrade period longer by one day than my actual rental period. I thought it was just a general note and didn't ask more questions, but eventually, there was an additional $25 daily upgrade fee.
The queue moved quickly and there were no additional sales pitches. Although the selection of models wasn't large, the condition and features of the cars were good.
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