1) The car was different from what I chose and expected. 2) When I went to check in and pick up the car, the amount I needed to pay was higher than what was printed on the reservation email's receipt (after deduction of the child car seat). When I asked the staff about the discrepancy, she just asked me which agent company I used and told me to contact Zuzuche! She further told me that if I didn't pay the new amount, I could not take the car. It seemed like they could change the price at any time, regardless of the reservation details!

New car, great service

Very good

Great attitude and provided a new car. Excellent experience.

Budget didn't offer full coverage insurance. We added a $450 no-deductible insurance, but when we returned the car, there was a tiny scratch and we had to pay $450. Honestly, we had no idea when it got scratched. There are many trees in Tasmania, so it's easy to get scratched. Be careful while driving. The car we got was very new, which was a plus. The staff also mentioned that if we hadn't gotten that insurance, we could have been charged $2000 for just a tiny scratch!