We booked a Toyota Camry or similar, but ended up with a small Nissan (Kicks) when we picked up the car. We had a lot of luggage and had to force everything into the trunk, which was very difficult and frustrating. When returning the car, we also had a very unpleasant experience. The rental company staff saw that the fuel tank wasn't full (I refilled it but used some while driving from the hotel to the airport) and charged us an unreasonable fee for the missing fuel. They recorded the charge in their system without my explicit consent. My wife tried to discuss it with them but was told to be quiet because she wasn't the primary renter. The whole process made us feel like we were being scammed. We disagreed with their handling of the situation and were in a standoff for a while. Then the staff member called security and demanded that we remove our luggage and clear the car. We were extremely dissatisfied with the staff member's attitude and handling of the situation.
Had to wait over 2hours from when I arrived at the counter to when I finally got my car. They didn’t have any cars available so I had to wait for one to arrive. They did end up giving me a larger size vehicle but that’s probably because they had no other options.
Please have the cars cleaned inside. Seats had stains and dirt on them along with trash inside the storage
About QEEQ:10.0/10
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