The car delivery was professional, the explanation was patient, and they answered all questions.

This company does not have an office at the airport; you have to call them to get picked up. The right front tire of the car they gave us was deflated and visibly flat. I pointed out that the tire had an issue, but the person in charge said it was fine and that we could just inflate it at a gas station. We had no choice but to take the car, and ended up having to inflate the tire daily. The worst part was that before reaching the town of Cappadocia, at around 6 PM, the tire went completely flat and couldn't be repaired, so we had to replace it with the spare tire. Since we were planning to drive within Turkey for a few more days, we had to buy a used tire in a local town as a backup, costing us 50 liras, and we have a video as proof. When returning the car, they refused to take responsibility for the tire, claiming it was not covered. We were in a hurry to catch our flight and couldn't argue with them. We hope your company can give us an explanation! We shouldn't have to pay for their faulty tire!

The service was very good. The gentleman who received us came to the airport himself to meet us. Although it took some effort to find him, he warmly explained the necessary procedures and demonstrated the vehicle and the HGS system. When returning the car, I contacted him in advance, and he came to the airport to pick us up. He was very polite. He even guided us to the international departure hall. Overall, the service was excellent, and the vehicle was great.

The company proactively picked me up from the airport.

The sales agent pushed insurance heavily at pickup, but other than that, the service was quite good and efficient. You need to go to the Vodafone counter at the airport arrivals area to find the sales agent dressed in green.