Just like the guide suggested, we were advised to upgrade the vehicle. They said my husband is tall and should upgrade to a more spacious car. We insisted on not upgrading, then they said we didn't buy the roadside assistance insurance and would have to bear the costs if anything happened. I told them we did purchase the roadside assistance insurance and showed a passage from our insurance policy. She said she didn't understand why we would buy insurance in China for renting their car. We persisted in not buying their insurance. Later we found out our car was actually quite nice, a Nissan Versa with plenty of space. A nearby staff member, who was African American, even made fun of us, but I retorted in English, making her feel embarrassed.

The car rental company wasn't very helpful. When the tire had a leak on the highway, we were stuck for a long time because there was no Chinese-speaking customer service. They didn't offer any constructive suggestions. Finally, I suggested swapping the car at the nearest location, and only then did they agree. Communication was really difficult, but the replacement car was fine.

The prices are relatively cheap, but there are many people in line, significantly more than other companies, so it takes some time to wait. Picking up and returning the car is very convenient, the staff takes a look and gets it done in a minute!

This company neither surprised nor disappointed me. It was the most ordinary car rental experience. No free upgrade, no unusual requirements.

Exact car ordered was not available but Danny on reception at San Francisco Airport was great and offered similar options at no additional expense The car was fantastic and a joy to drive

It was much better than I thought it would be