I arrived at Frankfurt Airport at 6 AM. Since I had a reservation for 10 AM, I asked if I could pick up the car earlier. They said I had to wait. When I went at 9:30 AM, they told me there were no cars available. Finally, at 12 PM, they gave me a car that did not match my reservation. They delayed my pickup by 2 hours and told me there was only one car left, take it or leave it. It was an Opel Corsa, but I had reserved an Opel Vectra Estate or a similar model. The Opel Corsa was very small. I believe Zuzuche should take responsibility and negotiate with the supplier. I was charged for the Opel Vectra Estate or a similar model, as per my original reservation. Since I was in a hurry to meet a client and had already wasted two hours, I didn't raise any objections at the time and took the car. I plan to discuss this with Zuzuche when I return.
Issue 1: They delayed my pickup by 2 hours.
Issue 2: They did not provide the reserved car model.
Issue 3: They did not refund the difference for the downgraded car model.
I hope Zuzuche will communicate with Doll and provide me with a response. Please refund the difference for the downgraded car model.
The car was new and in excellent condition! It was very comfortable to drive. The staff was professional and friendly. Communicating in English was not an issue.
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