I reserved an automatic car, but they said it was broken and only had manual cars available. The rental company's location is at the airport, which is far from downtown.

The staff did not make notes on the damaged areas and assured that there were no issues. When returning the car at a different location, they did not communicate with their local colleagues in a timely manner and blamed us for the damages. They did not provide a proper response! Additionally, the car was very old and frequently indicated engine overheating on the highway, requiring maintenance!

Our group of 9 arrived at Kisseli Airport but didn't find the car rental company's pickup staff. We called the store, but the staff couldn't speak English. After seeking help from airport staff, the pickup arrived after 15 minutes. The pickup only took 3 of us to the car pickup point, which was 1 kilometer from the airport. At the location, there were only the boss and one staff member. They did not acknowledge the additional driver fee confirmed in our domestic order and doubled the price. They spent half an hour trying to sell us insurance, but we refused since we bought comprehensive insurance beforehand. The boss became impatient. After confirming the car, they took us for refueling and asked for a tip. Our remaining 7 companions waited for over an hour at the airport.

Picked up the car myself, returned it to the airport myself, no service at all, had to take the subway back to my accommodation!

We called Them 2 times, the First Call - they were delayed and sorry. After 1/2 hour a New Call - Then they Said they had cancelled the car the Day before by mail - but they never did that. No car 1.30 in the Night fantastic