The vehicle was poorly maintained; after driving less than 100 kilometers, an AdBlue warning appeared. Not having driven a diesel before, I didn't know what AdBlue was and almost had a breakdown. Ended up spending money on AdBlue myself, which delayed my trip by nearly an hour.

Had to wait an hour in line to handle the rental, by the time we finished, it was already dark.

Had to wait a long time while picking up the car and didn't know where to leave the keys when returning it at the airport the next morning, which caused a delay.

They tried to sell me insurance, but I didn't buy it. Upon returning, I was charged for a paint scratch! The return was self-service, and I clearly checked everything myself! I had no choice but to accept it. However, later QEEQ's full insurance covered it!

The Hertz pickup location had no Chinese-speaking staff and not very accommodating with English either. Overall service was average. The drop-off point's dropbox was very hard to find, very difficult.