Because I picked up the car on a Saturday, the reserved model was unavailable. However, they provided a car of the same class, although it was an older vehicle.
Renting and returning the car was very easy. We encountered a major snowstorm in the eastern U.S. and drove over 3000 kilometers, so the car was quite dirty. We wanted to wash it but couldn't find a place. Returned it as is, and it only took two minutes. The rental company didn't say anything about it. However, they did charge us a few hundred dollars extra for insurance and road assistance. Honestly, it might be our fault for not understanding English well enough; we were in a hurry to pick up the car and agreed to it.
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