CHICAGO CAR RENTAL REVIEWS

I bought insurance online, but when picking up the car, they insisted I buy insurance again. The customer service told me to pay first and they would handle it later, but they never did. I ended up spending a few hundred more for nothing. Very disappointing. I suggest everyone avoid renting from this platform, it's full of pitfalls.

Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.

The Pick-Up instructions for ORD are misleading: "From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter" ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.

It was Fox rental cars. Car was ok, nothing spectacular and although it was supposed to be full it was barely on the full mark at pick up. The counter staff tried to sell me more insurance which I declined.

No complaints, I was happy with the process.

Muy buen servicio

Excelente aplicación

Check in desk was busy, whilst other desks were empty. Are Alamo just too good and get all the bookings?

THE BEST platform by a mile for booking car hire. You guys set the standards, I'm a multiple repeat satisfied customer, my only place to go.

Cars were in excellent condition.

It really helped me find good car in cheaper prices

Pick-up location was under staffed so I had to wait quite a while.

It was easy to get the car. We booked a Camry but actually received a CRV.

The car was decent and ran well. It had advanced safety features such as all around cameras and adaptive cruise control. No real issues with this rental or the customer service interactions.

The booking platform worked well as usual, I did receive two price drop refunds so appreciate QEEQs follow through in that regard.

Satisfactory

Staff upgraded me as a thanks for loyalty of using that desk.

A lot of hidden fees

Overall my experience was really great! One thing I felt it would be better if there was a possibility to make changes to my reservation like bringing down the total days by a day which is fine otherwise it was fantastic

There was an accident, and the resolution was too slow. It took half an hour for someone to answer the service call.

Charged an additional $200 for toll fees which were not applied, and the staff at the store had a bad attitude

They didn't provide the reserved model, and none of their locations had a replacement vehicle available. They also didn't allow early cancellation. The offered Tesla wasn't suitable for long-distance travel. After picking up the car, we found that even when parked overnight, the battery still drained, causing us to make multiple long charging stops during the trip. This added extra time and fatigue, resulting in a very poor rental experience.

When I picked up the car, I couldn't connect Google Maps to the car's screen, and the staff couldn't help. They said changing the car wouldn't help. When driving away, I noticed a strange noise and returned to get another Camry. The staff at the site said there couldn't be a problem. After talking to the counter staff, I got a car with only 6000 miles on it and everything worked fine. When I tried to extend the rental, they quoted an exorbitant price, so I switched to Sixt and rented again.

excellent service, car was clean and easiness to handle at the airport

easy to find vehicles of your choice and an easy process to book and handle it.

I was upgraded to a larger vehicle at no extra cost after I had been in the parking garage No quibble with the attendant on duty he just got on with it as the original vehicle was not available

Great platform will use again

Very dissatisfied. They kept pushing insurance despite me clearly refusing. Ended up spending a lot more money. Will never use Dollar car rental again. Terrible service.