You need to take a shuttle bus from the airport, and there are no clear signs at the airport stop, making it easy to miss. They pushed full insurance at an extra $15 per day. There are many car models to choose from. There were a lot of people picking up cars, so you have to queue. Overall, it was pretty good as I've used Alamo before and am familiar with their process. My previous records were also available.
Alamo on Oahu is about a ten-minute drive from Honolulu International Airport, with a shuttle bus provided by Alamo. However, the driver of the return shuttle to the airport misunderstood our accent and dropped us off at the international departure hall, although we were actually flying with Iceland Air to the Big Island. Iceland Air's counter is next to the Hawaiian Airlines entrance in an inconspicuous row of low buildings. We walked for about fifteen minutes from the international departure hall, asking for directions along the way. Luckily, we had plenty of time, but it was still quite stressful.
The wait time in line wasn't long; we were attended to right after the previous customer finished. Since we had just arrived in Hawaii, we weren't very familiar with the car rental process and policies. We asked a lot of questions, and the staff patiently answered all of them. It was our first time picking up a car, so we had many questions about the car's condition. Thanks to the staff's patience, we felt confident enough to start our trip.
Initially, they miscalculated the price and charged me more than the actual amount. I noticed it after I received a notification while I was already driving. They said they would refund the difference when I return the car, but I also need to confirm with my bank in China.
Great service, friendly staff, latest model cars, and cheap prices!
About QEEQ:10.0/10
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