The staff at Budget persistently tried to persuade me to upgrade to an SUV for an additional $50 per day. After some insistence, they offered a cheaper upgrade for an extra $15 per day. I'm not sure if it was due to the reserved model being unavailable, forcing an upgrade. Being inexperienced, I took the upgrade, but later realized there wasn't much difference—it was still a hatchback. This was my first time renting from Budget, and I wasn't very satisfied.

I hope the process can be faster.

The service was terrible. We arrived at the New York airport store on time to pick up the car, but they didn't reserve the car as per the booking terms. We had to wait for other people to return their cars. When questioned why they didn't honor the contract, they blamed the third party, which is QEEQ, and said we just had to wait. They couldn't even tell us how long we would need to wait, or offered us the option not to rent. We waited at the New York airport store for over 4 hours before getting a car. The kids were so tired they fell asleep on the floor. The car they gave us was not the model we had reserved. After much arguing, we finally got the right model. No one assisted us with inspecting the car or taking it. It was a terrible car rental experience. We will never rent from Budget again.

The drop off location had an interior sign that couldn't be visible from the street I was lost for half hour and finally had to drop off the car in the other location.

There ware some issues, car was not very clean.

I had a delay in fly I was not sure if I will be able to pick-up at arranged time. Contacted easyrentcars, and they solved an issue in very coordinated and fast. That was impressive work!