It’s a very bad and terrible experience with europcar, we have to wait almost 2 hrs for pick up car, the car also dirty, old with a poor maintenance, low tires pressure that make us doubt in your service quality and security.
This rental experience was very unsatisfactory compared to previous ones. Your company requires the renter to be the sole driver. If additional insurance is not purchased, my husband is not allowed to drive! I only used my name to pay for the car online, but I am not the driver! Therefore, I am very dissatisfied! Other companies such as National, Yesaway, and Chic Car Rent do not have such requirements or extra named driver fees. So, I will not rent from Europcar again in the future.
The order did not match the reservation made on the rental site, not sure if it's a discrepancy between the rental platform and the car rental company.
We waited around 20 minutes to get a car upon pick-up. It might be a miscommunication between counter staff and pick-up staff.
About QEEQ:10.0/10
All great !
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