We waited for almost half an hour for the Dollar shuttle bus at Los Angeles airport. During that time, we saw several buses from Hertz and other companies. Once we arrived at the Dollar office, we had to stand in line for another half hour. A staff member tried to convince us to spend more money to upgrade to a bigger car, which wasted a lot of our time. In the end, we didn't upgrade, and it was the right decision. The car we got was excellent and had only driven a few thousand miles. From the time we landed to picking up the car, it took over an hour, which was quite a delay! However, the return process was incredibly fast. A staff member checked the fuel gauge and mileage, printed a receipt with no additional charges, and we were good to go. It was unbelievably fast!