The staff tried to upsell other models and added extra insurance without informing us. The tablet screen was very small, making it difficult to understand the specialized terms in the English contract. The staff did not inform us of the additional insurance costs and kept urging us to sign. This resulted in us being overcharged more than 600 dollars for insurance. Fellow countrymen, be extra careful ⚠️

Very satisfied

I waited in line for over an hour to pick up the car, which is understandable during peak tourist season. When it was my turn, the staff informed me that the only available model was a Hyundai Santa Fe. I didn't want to drive a Korean car and told him so, but he said I had no other choice unless I paid more. The cars he recommended all required an additional $100 per day. I agreed to downgrade to a standard SUV and was okay with a five-seater, but they only had a Kia available (I've clearly stated I don't drive Korean cars!!). In the end, I chose a Cadillac XTS, which cost an extra $25 per day. I had booked a seven-seater SUV but ended up with a five-seater sedan, and I still had to pay more?

The wait time for picking up the car was quite long. I was charged a high fuel service fee of $40 for not refueling the car before returning it.

Fast and convenient.