When we arrived at LAX, we called KX Car Rental for pick up. We waited at the car rental pick up shuttle area for over an hour and no one showed up. We had to call again and apparently they were waiting somewhere else. We were very disappointed in the miscommunication.
About QEEQ:10.0/10
Communication for pick up could definitely improve.
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Customer Service
Waited over an hour to be picked up.
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