Overcharging

Friendly and convenient

Alamo on Oahu is about a ten-minute drive from Honolulu International Airport, with a shuttle bus provided by Alamo. However, the driver of the return shuttle to the airport misunderstood our accent and dropped us off at the international departure hall, although we were actually flying with Iceland Air to the Big Island. Iceland Air's counter is next to the Hawaiian Airlines entrance in an inconspicuous row of low buildings. We walked for about fifteen minutes from the international departure hall, asking for directions along the way. Luckily, we had plenty of time, but it was still quite stressful. The wait time in line wasn't long; we were attended to right after the previous customer finished. Since we had just arrived in Hawaii, we weren't very familiar with the car rental process and policies. We asked a lot of questions, and the staff patiently answered all of them. It was our first time picking up a car, so we had many questions about the car's condition. Thanks to the staff's patience, we felt confident enough to start our trip.

The service was good and the pickup and drop-off were very convenient.

営業所に着いてから15分ほど待ちました。 タッチパネルでの受付機が4台ほどありましたが誰も使ってませんでした。 予約していたらマシンでもスムーズに出来そうなので次回からは機械でしたいと思います。（日本語対応なので） カウンターはアップグレードや保険やガソリン買い取り式やナビなどひと通りセールスはありましたが断ればそれ以上強く勧めて来ることも無いです。一応言えと会社の方針で言われているのでしょう。 なので返却時の確認スタッフに渡されたレシートには余分の請求は＄０．００になってました。 予約時に表示されている金額のみの請求でした。