The car allocated by the rental company was too small, forcing me to spend more money to switch to a Jeep Wrangler.

Added insurance without permission. I already purchased full coverage insurance from the rental platform and told the representative I didn't need it, but they still charged me an extra $53 for roadside assistance.

The car wasn't very clean and was quite old. The condition could only be described as average.

At the Alamo car rental point on the Big Island, we were attended to by a female staff member. While her demeanor was consistently polite, she engaged in a somewhat intimidating manner of sales. There were three main upsells: first, the car model. She quickly realized that upselling to a larger model was impractical given our group size, so she moved on quickly. Second, the insurance. This was the most uncomfortable part for me as the website clearly states that it includes $20,000 in third party liability insurance. However, the saleswoman insisted that my reservation did not include this insurance. Instead, she claimed that if there were any third-party injuries or property damage, Alamo would only lend me $10,000 for compensation, which I would need to repay. She even mentioned that Chinese agents deceive consumers. Although I couldn't tell which side was truthful, it's clear that one must be lying. Please, clarify this matter further. She also tried to scare me with statistics about high traffic accidents and compensation amounts on the Big Island to sell me a full coverage package. Thirdly, she tried to sell me a tank of fuel, again using a scare tactic by saying the nearest gas stations to the airport are very far. However, I found a gas station quite close to the airport on my way back, and even after filling up, the fuel gauge still showed full when I returned the car.

要望に答えてくれて、車のアップグレード対応をしてくれた。 アップグレード交渉が、英語で大変だった