Right cars pick up was easy, but the staff was horrible to me when I had a problem with the vehicle. The AC went out and was not working. I was on vacation in Florida and the AC went out. When I called to see how I could fix the problem or get a new car I was told that I didn’t know how to use the AC and that I wasn’t getting a different car. When I dropped the vehicle off the address I was given was wrong and approx 3 blocks away from the actual location. When I arrived at the drop off, Oscar confirmed that the AC wasn’t working and that I would be refunded an unknown amount of money.
“Unclean car, forced to take extra insurance, car falling apart, junk in trunk, and very dirt.”
About RIGHT CARS:4.3/10
This was the WORST car rental I have ever experienced. There was no wiper fluid, the engine light would not go off, there was a terrible ticking sound from the steering column when you made turns, the air pressure light wouldn't go off, the car was dirty, the pick up experience was terrible, and the FORCED me to take the extra insurance, even though I already had insurance through state farm. NEVER AGAIN.
Like: I got the vehicle class I wanted, car was clean and performed great! Friendly staff
Dislike: Didnt factor in the toll transponder charge, or some other insurance free I had to pay
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Customer Service
Less than mediocre.
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View more >Dislike: Didnt factor in the toll transponder charge, or some other insurance free I had to pay