Hertz is good.

The staff were friendly.

The Kona was said to be an upgrade at no extra cost. It is a good car, but nowhere near equivalent to the Ford Focus in terms of trunk/luggage space.

Like: FRIENDLYNESS
Dislike: My reservation is from 10:30 to 10:30, but I didn't get the car till 11:15 because the car we reserve wasn't ready, they upgraded to a similar SUV but didn't like, so wait for the car which was okay with us, but when we returned the car around 11 pm, the parking lot attendant still there, and told us that the person who take care of the return car paperwork still there just step out the office, so we wait a little, didn't return. So the attendant showed us how & where to drop key & paperwork which we did. Then later on found out they charged us 1 extra day, so have to contact them and they reversed the charges. Also would be nice if they email us the invoice after instead I had to call and requested.

Like: I was prepared for the upsale and it never came. This was the best experience that I have ever had and it was actually less expensive than I thought it was going to be!
Dislike: The address was confusing, it looked like it was outside of the airport.