The front desk guy was not very enthusiastic, which is understandable since it's a night shift. However, the lady at the car pickup area was very helpful, answered all my questions, and even called me 'baby.'
very unhelpful service. The car we reserved was not there and the only option offered was to upgrade to a bigger car and pay more. She did not agree to waive the upgrade cost despite hertz not having the car we reserved
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