I picked up the car at 8 AM. There weren't many people, and most counters were open. Filled out a few forms and had a $1000 pre-authorization, then took the car and left.

The process was very fast. I just filled out a deposit form for 1000 Euros, checked the car's condition myself, and drove off if there were no issues. Returning the car was also very quick. I was waiting for a bus at the opposite side of the street when the deposit was refunded.

The car rental process was convenient, although the car provided was not the Passat we had booked online, but an Opel of the same size. There were a few scratches on the car body, which we pointed out to the staff upon pickup, and she marked them on the rental agreement on the spot. The paperwork was processed very smoothly. In Prague, the staff was extremely enthusiastic and gave a detailed explanation of the rental process and vehicle usage, which was a fantastic experience. Considering this comparison, Prague gets a 5-star rating while Vienna only gets 4 stars. Overall, very satisfied.

Right next to the gas station, convenient for refueling when returning the car. However, the car's condition was poor. Despite only having 50,000 kilometers, it lacked power. Even in third gear with the pedal to the floor, it only reached 80 km/h on an incline. I was really worried it might not make it up.

Overall, I am satisfied with the service. However, the provided GPS had no sound, and the volume adjustment did not work. Additionally, the car given to me had a minor accident with some damage at the back, but the rental company informed me in advance.