The wait time for pick-up at the airport was quite long

After arriving at Brisbane Airport, call the rental company. Following their instructions, walk to A1 near the BUS stop. About 10 minutes later, a SHUTTLE will pick you up and take you to the branch to get your car.

The car was in good condition and fuel-efficient. The only inconvenience is that you can't pick up the car at the airport; you need to get picked up by their shuttle, which is why their rental prices are cheaper. The staff was very responsible, but it took about an hour to fill out forms and inspect the car during the first pickup, which in retrospect seemed unnecessary. Returning the car was very convenient; the staff just walked around the car and it was done. Perhaps we were overly cautious.

The service was great. They initially recommended additional insurance, but we declined. No extra charges.

The trip and the vehicle was excellent but the East coast Rental question me about where I paid money too. Even now they contact me that they are having an investigation upon my rental. They said that if they won't get their money from you guys they will charge my credit card with a full amount of $300+. If you could please sorted it out. Thanks

Unhappy with not having our rental on Friday night, we end up calling some family they already sleep to pick us up.