My family came from Singapore to Jeju for a vacation in which we planned to see the beauty and attractions of the island. To do so we rented the car from Tamra. The overall experience we had was Excellent!
I would like to highlight two unique cased related to the good service we received from Tamra and specifically from Azim, who is a senior manager in the company:
1. Upon the pickup of the car we discovered that the model I booked was not wide enough to sit 2 child seats + adult in the back. Tamra were very kind and agreed to change the model to a wider one with no extra cost and in an efficient manner.
2. On our way to the drop off, just before boarding a flight to Seoul, we had a flat tire. Azim sent a service car to handle the issue, and personally drove us to the airport without going through the process of returning the car so that we will not miss our flight.
Long wait at the front desk for paperwork. During car pickup, we had to sign on their mobile device with all documents in Korean. Later, they sent a PDF of the signed documents to my WeChat upon request. There was no staff accompanying us for the car inspection or exchange process, nor were we reminded to queue for the airport shuttle.
1) Both side mirrors were glazed which made me very difficult to see the view in them. Unsafe driving
2) the fuel level when I picked up the car was not full. The Tamra staff refused to top it up to full.
The car has scratch all over, and to fit everyone in, there is almost zero space for luggage, we all had to hold onto the luggage for the whole 1 and a half hour journey to the homestay.
Everything was smooth from booking till the day we arrived to pick up the car. I really appreciated their sales support, Megan responded to us very fast via email, as they was flight delay. So we informed them about the changed of pick up time. good job!
About QEEQ:10.0/10
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Excellent Service from Tamra!
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