Quick and easy to find. Simple procedures. Swipe card and sign to pick up the car (Deposit hasn't been returned yet, but there shouldn't be any issues).

The lady at the counter was quick and polite during pickup. The guy at the parking area was enthusiastic and helpful, making the whole process fast and pleasant. The services on the QEEQ website were also very reliable, allowing for quick and professional itinerary changes. Most of the rental cars seem to have plates starting with AI, so locals will generally know it's a rental. No need to worry about driving speed or yielding.

We found additional scratches on the exterior of the car. Be sure to take photos and report it to the rental company before taking the car. It's recommended to take a picture of the fuel gauge when picking up the car. We received it without a full tank. We filled up at a gas station about thirty minutes from the airport, and when returning the car, they questioned where we refueled since it was just slightly below full. Showing them the fuel gauge photo from the start changed their attitude immediately. Additionally, during our drive, the Adblue warning light kept coming on. We had to buy urea and refill it at a gas station. The staff said it wasn't necessary, but the warning light was constantly on, and not refilling it could have caused starting issues. If this happens, remember to keep the receipt; we found out when returning the car that you can get a refund with the invoice...

Good

Hertz's service in Switzerland has always been good. The only downside was that the car window got smashed when parked on the street in Montreux the next day. When we drove to Lausanne to change cars, there was no equivalent model available, and no discount was explained at that time. We had to send an email after the fact to find out how much cheaper it would be. Additionally, in the rush to swap the car (with broken windows and glass everywhere inside), we didn't fill up the gas tank. We had only used a quarter of the gas, but they charged nearly a full tank when settling the bill, which was quite unreasonable given the circumstances.