My $200 deposit mysteriously vanished. They claimed it was for toll fees, but even if it were true, the tolls were only about $20. They also added a $100 fee that didn't make any sense. There's nothing more to say. The deposit is already paid, and I'm back in my home country, just left at their mercy.

Only two people in line, no delays. Even though the English-speaking service was very friendly, I could only judge by their expressions.

1. Long waiting time in line, and less than half the counters were open during working hours. 2. The staff is not very patient with people who are not fluent in English.

Forced to buy insurance, very rude attitude

Like: Seamless, fast and easy drop-off. Good price, even with different pick up and drop off cities.
Dislike: Wait for initial pickup was pretty long.