Maybe because I have been living in Japan for many years, and my English is not very good, their attitude was quite tough. If you only get basic insurance, you need to pay a deposit of 1000. The fuel tank was also not full.
The car rental company's office is somewhat far from the airport and requires a shuttle service, but the pick-up location is really hard to find. Otherwise, the service and car condition are excellent and highly recommended!
East Coast made us feel terrible as they wanted us to cancel the insurance we bought with you and take out theirs We were advised that they would charge us $4400 excessfor any damage and we would need to claim it back from you and that would be very problematic if we could actually get it back !! I certainly will not be using them or unfortunately you or any broker as all we wanted was a stress free hire , that is why we added the extra insurance..the worst kind of consequential selling from East Coast !!!!! I'm not sure why you use them if they suggest you will not payout on any claim? Fortunately we returned the car in perfect condition but every time we used the car it was stressful.
We were pleasantly surprised with the vehicle a being a relatively new car which was perfect for our needs.
About QEEQ:10.0/10
Very prompt with their response to our email queries.
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