Drove Over 1000 Kilometers Along the Great Ocean Road in Melbourne

The service was excellent; after all, the car rental business relies on tourists.

Convenient pick-up and drop-off, satisfactory service attitude at pick-up

I picked up the car in downtown Melbourne. The young man kept trying to upsell me to a hybrid Camry for nearly double the price. I told him I already drive a hybrid in my home country and that the Cruze would be fine. Despite that, he insisted on giving me the keys to experience it. Do I really seem that naive? The Cruze's condition was good, everything you need is there, and with just 40,000 km on the odometer, it still felt relatively new.

Arrived at the rental location earlier than the reserved time. The staff allowed us to pick up the car earlier, but the return time had to be adjusted accordingly. They asked if we needed insurance, and did not push further after we declined. Noticed a noticeable scratch on the car's rear upon pickup, which was then marked on the pick-up form by the staff.

Free upgrade, early pickup and return were excellent, but it took 5 days for the credit card transaction to be processed after car return.