Worst rental experience ever

We arrived more than 40 minutes early for our rental, but due to a computer issue, we weren't served immediately. We had to wait until almost 6:30 PM to get the car. I had reserved a 9-seater Mercedes, but they gave me a 7-seater Nissan instead. There were scratches on the right side of the car, not very noticeable but marked on the report. When returning the car, they claimed the upper scratches were old but the lower ones were caused by us and charged us €481,00. The whole process felt like a scam! We picked up the car around 7 PM, rushed to the city center to check into our accommodation, and didn’t notice any lower scratches. Is a scratch really worth €481,00 to fix? This company is a rip-off. Terrible experience, terrible company.

Very satisfied

Desastre total de coche. Lo cambié por otro que tampoco superó mis expectativas. Un mal coche puede aurrinar unas vacaciones. No se puede jugar con la seguridad del cliente bajo ningún concepto. Pensaba que una gran compañía no me daría problemas.

Mark up pickup location! We called five times for the shuttle and it arrived after 90 minutes! Car was handed with fuel for 130 km only! Car was handed with oil check over due

Booking process was smooth, and good value for money. However the service at Europcar Athens was unacceptable

The desk was a 2 minute mini bus ride from the airport. The car was waiting and suited us perfectly and we had great service from staff. I had prebooked excess insurance through a third party which surprised them a little but the handover was very easy even in the pouring rain. Great quick service on return and was dropped off back at the airport in a matter of minutes. Really happy with everything from Eurocar.