It was late when we arrived, and there were many people picking up cars, but there were also plenty of staff.

I always use Alamo's self-service kiosk, so not having to deal with the counter is the best experience for me.

The service at the counter was quick and the staff were fairly friendly, although they did try to sell insurance. The Jeep Grand Cherokee I booked online wasn't available, but they gave me a Chevrolet SUV instead (I guess there aren’t many Grand Cherokees and it's just a gimmick online). Overall, Alamo’s cars aren't new, but the condition is acceptable, though the interior was a bit dirty.

The car rental location at Las Vegas Airport is very convenient, with many rental company counters all in one hall. We arrived early, so there were very few people in line and the rental process was very smooth. The car pick-up hall is large with clear signage, and there were many models to choose from within the same class, at least 10 cars or more.

The Alamo sales representative insisted that we buy additional personal liability insurance, saying that our package did not include it. We went back and forth for over an hour. Later, we carefully looked at the car rental receipt and saw that it did include the additional insurance (though only the state's minimum coverage). We discussed this with the manager on duty and had them sign. Surprisingly, they then said, 'You can choose to buy this insurance if you want.' In conclusion: we were initially misled into buying it, but then we got a refund. It was a very unpleasant experience.