The staff kept trying to upsell things like car upgrades, insurance upgrades, and returning with a full tank from their gas station. I declined everything, and the staff seemed a bit unhappy in the end.

Very good

Overall, pretty good.

Quick pick-up and drop-off, very convenient.

The process at the San Francisco airport branch was quick and straightforward. I booked an RV4 or Ford Escape class vehicle, and the pickup was very flexible—you could choose the car yourself in the garage. I opted for a JEEP, which was actually an upgrade at no extra charge since I had purchased the best insurance. On the third day in San Francisco, my car window was broken, and items were stolen while inside Golden Gate Park. After filing a police report, I contacted the rental company and immediately returned the car without any additional paperwork. The service was prompt and customer-friendly.